Monday, 31 August 2015

E-mail crashes etc

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  • #756081
    Profile photo of happyshepherd
    happyshepherd
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    Member since: July 8, 2010
    Topics: 6
    Replies: 40

    In the last 2 weeks, my computer has been doing weird things.
    1. my e-mail ( Incredimail ) crashes on a regular basis and also repeats incoming mail 2 or 3 and sometimes as much as 6 times.
    2 I have sought advice from Incredimail and downloaded an update that will fix this. Unfortunately my computer will not let me open the update.
    3 I have downloaded a couple of files but again, I am unable to open any of them. One, for instance was “family tree builder5634exe.” With this one I was informed that it was not a “Win32application”. What is that ???
    The only thing I have done recently is to renew my (paid) AVG Security. Before I did that everything was fine. Any idea what is going on please? and better still, any ideas on how to fix it ?

    #756083
    Profile photo of Cookybaby
    Cookybaby
    Member
    Member since: September 24, 2007
    Topics: 52
    Replies: 2209

    Get rid of incredimail for a start. it’s quite well known that this can be the cause of problems. Then Download, install and run Malwarebytes. AVG could be playing up, it doesn’t catch all the nasties out there. I would suggest you get Microsoft Security Essentials instead. (it is free)

    CB

    #756085
    Profile photo of cshell
    cshell
    Member
    Member since: October 17, 2009
    Topics: 10
    Replies: 5829

    Because you are running AVG you should be protected. If you think you have been invaded however, go to Hippofile.com and download a free and tested anti malware file.
    I use Spybot Search and Destroy and when open, each week search “global” for new updates. It is available ex Hippofile. Cookybaby suggests Microsoft Security Essentials and this works well except each time you clear your cache or anything else it doesn’t recognise that it may have already checked your machine – it can drive your batty with its warning icon. It’s upside is that it is thorough although slow to run.

    Also do you defrag your computer regularly? Do a disc clean? Keep your files sorted? All these things left unattended will slow a machine down.
    It doesn’t cost heaps to have your PC checked by a technician to see if you have problems and the Tech will remove anything he finds.

    Otherwise you could have something dying on your hard drive – it happens. The worst is not the expense but the fact that you won’t have your computer for a few days: HUGE withdrawal symptoms then!!
    Good luck and don’t muck about.

    #756087
    Profile photo of Cookybaby
    Cookybaby
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    Member since: September 24, 2007
    Topics: 52
    Replies: 2209

    +1 C-shell for that advice.

    CB

    #756089
    Profile photo of happyshepherd
    happyshepherd
    Member
    Member since: July 8, 2010
    Topics: 6
    Replies: 40

    First of all, thanks to Cookybaby and C-shell for your advice. I have used Incredimail for 5 or 6 years. I really enjoy it and I have never had a problem either with it or associated with it so I am not keen on getting rid of it . I have just downloaded Spybot as suggested by C-shell. Guess what ?? I can’t open it !! Yes I do de-frag and all that stuff regularly. I think I may have to get on to AVG directly and see if they have any ideas. In the meantime, can either of you tell me what a Win32application is ?? I don’t know but I just have a feeling the e-mail and the download probs may be separate issues. If things don’t improve,I may have to take your advice C-shell, and go to a “Tech”. Ohmygosh!!! sounds horrible !!!:roll: Will my computer have to take it’s clothes off !!:shock:

    #756091
    Profile photo of Cookybaby
    Cookybaby
    Member
    Member since: September 24, 2007
    Topics: 52
    Replies: 2209

    Try going into Safe Mode to open and run Spybot.

    To get into Safe Mode: When you restart up your computer, keep tapping the “F8 ” key on your keyboard untill it shows a black screen with white text on it. Use the arrow keys to navigate to “Safe Mode with Networking” and press the Enter key on your keyboard. Your computer will then start in Safe mode. You should be able to open Spybot Search & Destroy. It is a good program, but works differently to Malwarebytes, which picks up Trojans as well. (which I suspect you may have).
    If you do not feel confident doing all that, go to a tech and get them to sort it. It will be worth the money you pay to have it fixed.

    I stand by what I said about Incredimail. It isn’t all pretty emails and flashy things. Those flashy things sometimes can download a lot of crap onto your PC without your knowledge.

    The other most important thing you should have on your compputer is Ccleaner, the No 1 essential cleaner. Forget about disk cleanup, which is virtually useless anyway. Ccleaner does that and so much more. Nearly all the other techs I know use it and swear by it.

    CB 8)

    #756093
    Profile photo of Cookybaby
    Cookybaby
    Member
    Member since: September 24, 2007
    Topics: 52
    Replies: 2209

    Basically, a win32 file is something that cannot be opened in Windows, because it does not have a file assocation linked to it. This is where Ccleaner will help, by deleting the file and therefore fixing the problem.

    CB

    #756095
    Profile photo of happyshepherd
    happyshepherd
    Member
    Member since: July 8, 2010
    Topics: 6
    Replies: 40

    Thanks Cookybaby. However I can’t run Spybot in safe mode or any other mode ‘cos I can’t open it therefore I don’t have it to run. The Win 32 file should be no prob also as I can’t open it either. I really don’t understand what a “file association” is in this context. Will keep trying things and let you know how I get on. This stuff gets complicated. Damn!! :(

    #756097
    Profile photo of cshell
    cshell
    Member
    Member since: October 17, 2009
    Topics: 10
    Replies: 5829

    Hello Happyshepherd
    Reassure your PC that any Tech will have seen it all before and will warm the room before carrying out any procedure.

    Some PC’s happily go along each year for an annual check up and clean out.

    When I run spybot it shows all the things that it is searching for and WIN32… is a good portion of it. When I first ran it and saw all these things popping up I thought my PC had caught all the diseases possible. Actually it had none. When it does it take a hit Spybot advises you and you can clear it immediately.

    Did you notice on Hippofile that there are lots of things to choose from? A curiously tempting site.

    #756099
    Profile photo of happyshepherd
    happyshepherd
    Member
    Member since: July 8, 2010
    Topics: 6
    Replies: 40

    Yes I did notice that C-shell but I resisted and just attempted to download the one you reccommended. I have reassured my computer that the Tech will warm his hands before getting intimate. I presume Spybot will work happily alongside AVG. Will have another go at downloading it today. Many thanks.

    #756101
    Profile photo of cshell
    cshell
    Member
    Member since: October 17, 2009
    Topics: 10
    Replies: 5829

    Your AVG will be set to run at a time such as at start up. Pick your time to run Spybot aside from AVG – you download any update each week and run the search and destory at that time; it takes about 20 minutes. Always immunise when it has finished searching even when it finds nothing.

    Speak to your Tech about Spybot after he has checked your PC- he may have recommendations that suit you better perhaps. Good luck.

    #756103
    Profile photo of bobsnz
    bobsnz
    Member
    Member since: July 1, 2006
    Topics: 0
    Replies: 1

    I have got microsoft security essentials and have had it for some time and works good for me.
    As i had AVG and it gave me a lot of problems so i got rid of it and my microsoft security essentials is free and it telle you when down load a programe it will tell if you want to do and it comes up tells you to clean up your computer and its free.

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