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Member since 09 Dec 2009
Member from Mission Bay
Has any member had bad experiences with this firmCraftmatic Ptd. Ltd.? We are having an ongoing battle to get a refund or credit for the difference in price between a latex mattress (originally ordered) which was not satisfactory and an inner spring which was eventually supplied. This firm have been convicted of wrong-doing in Western Australia and Queensland.
Member since 04 Oct 2007
Member from Te Awamutu
If all negotiations have failed try the Disputes Tribunal
Impossible to deal with this firm. I have repeatedly sought information on
the respective prices of mattresses. I received a letter from the firm's solicitor which gave a lot of information that was not sought, (much of which I consider to be spurious) but still did not answer the question that I have repeatedly posed. This solicitor has repeatedly ignored every subsequent e-mail sent. I would counsel against dealing with this firm in any way.
Member since 07 Aug 2012
Member from Auckland
Hi there aceoh,
I am wondering whether you have been able to reslove this or are you still having problems with this firm? I have just discovered my mother has signed up for a bed, she cancelled the order but they have banked her cheque anyway. We haven't been able to get hold of them as yet to request a refund. I am a tad woried! Cheers.
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