Description:
Personal Statement
I have a high level of enthusiasm for the work I do and a passion to do it well. Very resourceful and always willing to learn new skills or concepts. My forte is customer service, administration, problem solving and team building. With a varied and exciting work experience in the media field, this deadline driven environment has presented many challenges which has resulted in giving me the knowledge to carry, achieve and perform responsibilities to their full potential.
My integrity and the values that I carry with me on any job are of great importance to me. I am ambitious about succeeding in any role I undertake together with achieving goals and deadlines at work. Always striving to deliver a high standard of work, keeping a balanced view and a good sense of humour, even in the most stressful environments. I possess well-developed skills and a common sense approach to all tasks.
Skills and Attributes
• Effective Communication
- listening, verbal, written
• Organisational
- Results-driven achiever with exemplary planning and organizational skills
• Teamwork
- Resourceful team player exceling at building trusting relationships
• Analytical
- Analysing information to make logical, well-reasoned and effective decisions
• Problem Solving
- Innovative problem-solver generating workable solutions and resolve complaints
• Computer Literacy
- Knowledge and ability to use computers and related technology efficiently
• Strong Work ethics
– Possessing principles leading me to produce high-quality work consistently
• Motivation and Initiative
- Ability to begin and follow through energetically with a plan or task
• Honesty and integrity
– Steadfast in my moral and work principles
• Interpersonal Abilities
- Strengths include cultural sensitivity and an ability to build rapport within a diverse workforce
• Leadership/Management Skills - Goal-driven leader maintaining a productive climate, confidently
motivating and mentoring employees to meet high performance standards
Work Experience
Project Administrator (August 2011-Present)
APN Group Financial Services, Whangarei
This is contract based to undertake a project to reconcile and merge duplicate accounts throughout New Zealand, assisting with the development of an efficient system to handle accounts.
Working with clients via email and phone
Data Entry
Dealing with many facets of the company:
• Customer Service
• Credit Control
• Accounts Receivable
• Billing department
Working within:
• Microsoft Suite
• JD Edwards
• Salesforce Enterprise
Completing stages of project within expected timeframe
Work Experience
Advertising Services Manager (Sep-1994-July 2011)
Northern Publishing, Whangarei
Responsible for the efficiency of the Administration department ensuring staff follow correct
procedures in line with company policy and in expected time frame.
Responsibilities included:
National Sales
Support for sales representatives
Customer Service (internal and external clients)
Meeting deadlines for press time
Spend and budget reports
Monitoring advertising rates
Liaising with:
• Production and press departments
• Regional call centres
• Heads of departments
Assist with the planning and implementing of upcoming feature projects
Staff Management and Training
• Team of copy coordinators
• Front counter staff
• Administration staff
Data Entry
Media Software
• Cybersell
• JD Edwards
• Edition Builder
• Cognos
• Classipage
• Microsoft Suite
All administrative related duties including:
• Advanced typing skills (average 55 wpm)
• Dictaphone typing experience
Positions Held pre 1994
Secretary/Treasurer – Pehiaweri Marae, Whangarei
Administrator/Sales Customer Service Officer, - Polaroid NZ, Auckland
Team Leader/Administration, Computing Division – Northern Building Society, Auckland
Education
Business Management (Jan-1974-Dec-1974)
Auckland Technical Institute, Auckland
• Business Management Certificate
University Entrance (Jan-1969-Dec-1973)
Northland College, Kaikohe
• Pitmans Typing (all levels)
• 6th & 7th Form Certificates
Personal Details
Current Driver’s License
Interests: Family, Marae Involvement, Gardening, Reading, Music, Family, Travelling, Computers, Socialising
