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Disputing a Credit Card Bill
Information supplied by consumer.org.nz
Letter querying entries on a credit card statement
[Date]
Dear ...
[account or card number]
I have just received a statement of this account. It contains charges for purchases I have not made. The transaction reference number is [give number], the trader's name is [give name], the amount and date are [give both].
I have not bought anything from this trader. Nor have I lost my card or given anyone else my number.
Enclosed is a cheque [or] I have made a telephone transfer [or] I have made an Internet payment [use the alternative that applies] for my outstanding bill, less the amount of the disputed transaction.
Please investigate this complaint as soon as possible and remove the disputed sum from my records so I don't incur interest charges while the matter is being sorted out.
Yours sincerely
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